These terms and conditions ("Terms") govern the use of the vb008 platform and all its related services. When you open an account, log in, or use any service on vb008, you are automatically considered to have read and fully accepted these Terms. If you do not agree to these Terms, you are requested to refrain from using our services.
1 General Provisions
vb008 is an online gaming and betting platform operated for players in Bangladesh. In these Terms, "we", "our" or "vb008" refers to the entity operating the platform; "you" or "user" refers to any registered member or visitor of the platform.
These Terms are written in Bengali and will be interpreted in accordance with applicable laws of Bangladesh. If any part of the Terms is unclear, please contact our support team 24/7 via live chat or at [email protected].
2 Eligibility and Registration
To open an account and enjoy services on vb008, you must meet the following eligibility requirements:
- You must be at least 21 years of age (for those aged 21 and above only).
- You must be legally capable of participating in this type of gaming service.
- You may have only one account in your own name — multiple accounts are prohibited.
- All information provided at the time of registration must be true, accurate and complete.
At the time of registration, you must provide a valid name, mobile number and email address. vb008 may request additional documents at any time for identity verification. Providing false information will result in immediate account closure and any balance may be forfeited.
3 Account Management
3.1 Security and Password
It is your responsibility to keep your account login details completely confidential. Do not share your password with any third party. If you suspect unauthorized access, notify our support team immediately. vb008 will not be liable for any use of your account by a third party.
3.2 Account Verification (KYC)
For large withdrawals or in certain circumstances, vb008 may request the following documents to verify your identity:
- Copy of National Identity Card (NID) or passport
- Proof of the phone number linked to your mobile banking account
- Latest bank statement (where applicable)
Withdrawals may be put on hold until the verification process is complete. This is necessary for your protection and to prevent fraud.
3.3 Multiple Accounts
Opening multiple accounts from the same person, household, device or IP address is strictly prohibited. Violating this rule will result in closure of all associated accounts and forfeiture of any earned bonuses.
4 Deposits and Withdrawals
The following methods are supported for deposits and withdrawals on vb008:
4.1 Deposit Rules
- The minimum amount for each deposit is ৳500.
- Only payment methods registered in your own name may be used.
- Depositing funds through a third party is prohibited.
- vb008 reserves the right to verify suspicious transactions.
4.2 Withdrawal Rules
- The minimum amount for each withdrawal is ৳500.
- Under normal circumstances, withdrawal processing takes 30 minutes to 3 hours.
- Withdrawal requests may only be made through the same method used for the deposit.
- Withdrawals may be delayed if the verification process is not complete.
5 Bonuses and Promotions
vb008 offers various bonuses and promotional offers from time to time. These offers are subject to specific terms and conditions.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, making the total balance ৳2,000. A 20x wagering requirement applies to use this bonus.
5.2 General Bonus Terms
- A bonus applies only once per account (for the same person, household or device).
- If a withdrawal is requested before the wagering requirement is met, the bonus balance will be cancelled.
- Bonus balances cannot be transferred to another player's account.
- Each promotion has a specific validity period; unused bonuses will be cancelled after expiry.
- vb008 reserves the right to withdraw or modify any bonus.
5.3 VIP Program
vb008's VIP program has 5 levels. Each level offers a weekly cashback benefit:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
VIP level changes depend on your gaming activity. Cashback bonuses are also subject to specific wagering requirements.
6 Gaming Rules
All games available on vb008 (slots, live casino, cricket betting, fishing games, card games and others) are operated according to specific rules.
- Each game has its own rules, which are displayed in the game interface.
- If a game result is voided due to a technical error, the bet will be returned.
- If a game is interrupted midway due to a connection issue, the result will be determined according to the record in the system.
- In the event of a dispute over a game result, vb008's server logs will be considered the final evidence.
- Betting limits are set separately for each game or table.
6.1 Sports Betting
The following policies apply to betting on cricket (including BPL, IPL, T20 World Cup), football and other sports:
- If an event is cancelled, the bet will be returned.
- Bets accepted before odds change will be settled at the previous odds.
- Any betting activity related to match fixing will result in immediate cancellation and account closure.
7 Prohibited Activities
The following activities are strictly prohibited on vb008. Violating these rules may result in account closure and forfeiture of balance:
- Money Laundering: Using the platform to legitimize illegal funds is strictly prohibited and punishable by law.
- Bots or Automation: Using any bot, software or automated system to play games is prohibited.
- Bonus Abuse: Strategic betting or using multiple accounts with the intent to gain bonus benefits.
- Fraud: Any form of deception, hacking or system manipulation.
- Using Others' Information: Operating an account using another person's identity or payment method.
- Site Damage: Attempting to find security vulnerabilities in the website or gain unauthorized access to the system.
8 Limitation of Liability
vb008 strives to ensure uninterrupted service as much as possible. However, vb008 will not be liable in the following circumstances:
- A game being interrupted midway due to internet disconnection or device failure.
- Loss caused by failure or delay of a third-party payment provider.
- Loss resulting from sharing account login details.
- Force majeure situations such as natural disasters, national emergencies or other uncontrollable causes.
- Service disruption due to any government restriction.
Gaming is a form of entertainment. Winning and losing are both part of gaming. vb008 is not responsible for financial losses.
9 Account Suspension and Closure
9.1 Closure by vb008
vb008 may immediately close any account for the following reasons:
- Violation of any part of these Terms.
- Providing false information or identity fraud.
- Bonus abuse or operating multiple accounts.
- Suspicion of money laundering or fraud.
- Failure to pass age verification.
9.2 Closure by the User
You may voluntarily close your account at any time by contacting our support team. You will be given the opportunity to withdraw any eligible balance before the account is closed; however, bonuses with incomplete wagering requirements will be cancelled.
9.3 Self-Exclusion
As part of responsible gaming, you can exclude yourself from the platform for a specific period of time. For more details, visit our Responsible Gaming page.
10 Privacy & Data Protection
We have a separate Privacy Policy covering the collection, storage, and use of your personal information, which forms an integral part of these terms. The key points are:
- Your information is used solely for the purpose of providing and verifying services.
- All data is secured with SSL encryption.
- Your information is not sold to third parties without your consent, except where required by legal obligation.
- You may request correction or deletion of your own information.
11 Dispute Resolution
For any complaint or dispute regarding our services, please follow the process below:
- Step 1: Notify the support team — via 24/7 live chat or by emailing [email protected].
- Step 2: Our team will provide an initial response within 72 hours.
- Step 3: Complex matters may take more time; you will be kept informed at every stage of the resolution process.
For disputes regarding game outcomes, vb008's server logs and game records will be considered as final evidence. For disputes regarding financial transactions, payment provider records will also be taken into account.
12 Terms Changes
vb008 reserves the right to change, amend, or update these terms at any time. Registered users will be notified by email of any significant changes, and the date of the latest update will be displayed on the website.
Continuing to access the platform or play games after any changes will be considered full acceptance of the new terms. If you do not agree with the terms, you have the option to close your account.
✉ Contact Us
If you have any questions or need clarification about these terms, our support team is always ready to help:
- Get instant support via 24/7 live chat
- Email: [email protected]
- Full service available in Bengali